Return and Refund Policy

We are sellers of handcrafted products, and our online representation is under the name Gharano. Our website address is: https://gharano.com.

What Personal Data We Collect and Why We Collect It

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string, created from your email address (also called a hash), may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.).

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information and definitely we have no tools to know the passwords entered by the user.

We collect users contact information data for marketing and MIS purposes only.

Visitor comments may be checked through an automated spam detection service.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
    Refund and return policy

    Before you decide to return or exchange, please take a few minutes to understand that our Home Improvement products are handmade using natural products by skilled artisians of India. Thus each product may have minor imperfections and unique grain pattern guaranteeing that no two pieces are exactly the same but therein lays its beauty. Quality testing and control is stringent and is done for all our products before they are dispatched.Hence Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In that case you may return them in exactly the same way (unused, with original packaging).

  1. Simple Return Process
    1. Please inform us within 7 days of receipt of order. You must email us at care@gharano.com to notify us.
    2. Please send us opening the box video, before we arrange for your damaged/incorrect product to be returned then it is up to the discretion of our Quality Control team to decide whether product is approved for return.
    3. Once we have received your e-mail and our Quality Control team has authorised the return we will arrange for a courier to collect the goods and return them to us.
    4. We will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds can only be made after we have received the shipment in its original packaging. We will refund the purchase price of the product. If your refund is approved, the refund will be processed from our end, and it will be credited to your original method of payment, within 5-7 business days after deducting 18% GST, shipping fees, RTO fees, or 5% transaction fees, whichever is applicable. We are not responsible for any lost or damaged packages and are not liable for any returns that were not informed prior. As the charge to your credit card/account would have already been done online at the time you made the purchase and authorised the payment we will provide a refund to your account via our respective Payment Gateway, if applicable, as per the situations given below.
  2. Refunds will be done in the following case
    1. In case a wrong item has been shipped to you.
    2. Packages lost in transit.

    NOTE: Do remember to make opening the box video and photographs at the time of opening

  3. No refunds will be given in the following cases
    1. If the product is not faulty or damaged.
    2. Products returned in a used or damaged condition.
    3. Minor colour and design variation. All products are handmade so there may be some variation from the photographs on our website.
    4. Size Issues. Please review size and contents carefully before confirming the order.
    5. Incorrect or out dated delivery address.
    6. Incorrect address format including any form of a PO Box address.
    7. After 3 failed delivery attempts by our respective courier agent.
    8. Package refused by recipient.

Changes to this Policy

We reserve the right to update or change this Return and Refund Policy at any time. Any revisions will be posted on this page.