Before you decide to return or exchange, please take a few minutes to understand that our Home Improvement products are handmade using natural products by skilled artisians of India. Thus each product may have minor imperfections and unique grain pattern guaranteeing that no two pieces are exactly the same but therein lays its beauty. Quality testing and control is stringent and is done for all our products before they are dispatched.Hence Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In that case you may return them in exactly the same way (unused, with original packaging).

1. Please inform us within 7 days of receipt of order. You must email us at care@gharano.com to notify us.
2. Please send us opening the box video, before we arrange for your damaged/incorrect product to be returned then it is up to the discretion of our Quality Control team to decide whether product is approved for return.
3. Once we have received your e-mail and our Quality Control team has authorised the return we will arrange for a courier to collect the goods and return them to us.
4. We will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds can only be made after we have received the shipment in its original packaging. We will refund the purchase price of the product. If your refund is approved, the refund will be processed from our end, and it will be credited to your original method of payment, within 5-7 business days after deducting 18% GST, shipping fees, RTO fees, or 5% transaction fees, whichever is applicable. We are not responsible for any lost or damaged packages and are not liable for any returns that were not informed prior. As the charge to your credit card/account would have already been done online at the time you made the purchase and authorised the payment we will provide a refund to your account via our respective Payment Gateway, if applicable, as per the situations given below.

1. In case a wrong item has been shipped to you.
2. Packages lost in transit.

NOTE: Do remember to make opening the box video and photographs at the time of opening

1. If the product is not faulty or damaged.
2. Products returned in a used or damaged condition.
3. Minor colour and design variation. All products are handmade so there may be some variation from the photographs on our website.
4. Size Issues. Please review size and contents carefully before confirming the order.
5. Incorrect or out dated delivery address.
6. Incorrect address format including any form of a PO Box address.
7. After 3 failed delivery attempts by our respective courier agent.
8. Package refused by recipient.